How can we help?
We’re here to help you get the most out of Insight Bento.
Email Support
For general inquiries, technical issues, or help with a website subscription. For refunds, see the channel-specific steps below. We usually respond within 24 hours.
support@insightbento.comOffice Hours
Operating Hours: Mon-Fri, 9:00 AM - 6:00 PM (UTC)
Write any time — mail sent after hours is picked up the next working day.
Before you write 🍱
Include the email you signed up with — and for anything billing related, your transaction ID. It saves us a round trip.
How do I cancel my subscription?
App Store purchases: manage or cancel in your Apple subscription settings. Website purchases: cancel any time from your dashboard. The quarterly pass sold in the App Store is a one-time purchase for three months and does not auto-renew, so there is no renewal to cancel. Pro features stay on until the end of the paid period.
Refund PolicyCan I get a refund?
App Store purchases: request a refund from Apple at https://reportaproblem.apple.com; Apple decides under its rules and timelines. Website purchases: new subscriptions have a 7-day cooling-off period, except once AI processing has run. Details are in the Refund Policy.
Refund PolicyWho can read the content I save?
Your capsules are available through your account and the permissions attached to it. To generate summaries and insights, content is processed by the AI providers described in the Privacy Policy. We do not attach your account details to those AI requests, but the content you submit may itself contain personal information.
Privacy Policy