Refund Policy
Last updated: 8/31/2026
At Insight Bento, we strive to provide the best AI-powered knowledge management experience. We understand that sometimes things don’t work out, and we want to be transparent about our refund process.
7-Day Cooling-Off Period
We offer a 7-day cooling-off period for all new subscriptions. If you are not satisfied with our service, you may request a full refund within 7 days of your initial purchase, provided that you have not used any AI processing features。
Important Exception: AI Usage
Due to the significant computational costs associated with AI processing, once your account has generated any AI processing records (such as content extraction, summarization, or semantic search), the service is considered fully delivered.
In this case, you agree to waive your right to a refund for the current billing cycle.
How to Request a Refund
To request a refund, please contact our support team at support@insightbento.com with your account email and transaction ID. We will review your request and usage history to determine eligibility.
Start a refund requestCancellation
You can cancel your subscription at any time from your dashboard. Your access to Pro features will continue until the end of your current billing period, after which you will not be charged again.